Patient Information
Everything you need to know about visiting Lotus Mind Clinic.
Your First Appointment
Your initial appointment is an opportunity for us to understand your concerns and for you to learn about how we can help.
Duration
First appointments typically last 45–60 minutes.
What We'll Discuss:
Your current concerns and reasons for seeking help
Personal and family medical history
Mental health history
Current symptoms and daily life impact
Previous treatments tried
Your goals for treatment
What We'll Discuss:
- Medicare card & private health details
- Relevant medical records or assessments
- List of current medications
- Any questions you’d like to ask
Getting Ready for Your Visit
To make the most of your appointment, we recommend a few simple preparations:
Write down your concerns
It’s easy to forget important details when nervous.
List your symptoms
Note when they started, frequency, and possible triggers.
Prepare questions
Write down anything specific you want to ask the doctor.
After Your Assessment
Your psychiatrist will discuss findings, diagnosis, and treatment options. Together, you’ll develop a plan aligned with your goals.
Types of Appointments
Initial Assessment
45–60 minutes
Your initial appointment is an opportunity for us to understand your concerns and for you to learn about how we can help.
Follow-up
20–30 minutes
Ongoing treatment review, medication monitoring, and progress support.
Extended Consult
45+ minutes
In-depth therapy sessions, complex reviews, or detailed treatment planning.
Telehealth
Video link
Secure online consultations available for suitable appointments Australia-wide.
Fees and Medicare
Payment Methods
We accept cash, EFTPOS, and credit cards. Payment is required on the day of your appointment.
Medicare Rebates
We accept Medicare. Many patients receive a substantial rebate. Out-of-pocket costs depend on the service.
Private Insurance
We provide receipts for claiming with private insurers. Please check with your insurer about mental health coverage.
Fees & Cancellation
Payment Information
- Medicare Rebates: We accept Medicare. Many patients receive a substantial rebate. Out-of-pocket costs depend on the service.
- Private Health: We can provide receipts for claiming. Please check your policy for mental health coverage.
- Payment Methods: Cash, EFTPOS, and credit cards accepted. Payment is required on the day.
- Financial Difficulty: Please speak with reception about available options if you are experiencing hardship.
Cancellation Policy
Please provide at least 48 hours’ notice for cancellations to avoid a fee.
- Late Cancellations: Fee may apply (< 48h notice).
- Non-Attendance: Full fee charged if you miss without notice.
Consultations
Face-to-face appointments at clinic.
Comprehensive assessments
Medication reviews
Therapeutic sessions
Privacy & Confidentiality
Your privacy is paramount. All information shared during consultations is strictly confidential and protected by law.
We Keep Your Information Confidential:
- Consultations are private
- Medical records are securely stored
- Information is only shared with your written consent
Exceptions to Confidentiality:
- If there’s serious risk of harm to yourself or others
- If required by law
- With your permission to coordinate care with other providers
After Your Assessment
Your psychiatrist will discuss findings, diagnosis, and treatment options. Together, you’ll develop a plan aligned with your goals.
Parking
Parking available!
Accessibility
Our clinic is wheelchair accessible.
Frequently Asked Questions
Do I need a referral?
A referral from your GP is recommended and required for maximum Medicare rebates, but not mandatory for an appointment.
How long until I see results?
This varies depending on your condition and treatment. Some people notice improvement within weeks, while others require longer-term treatment.
What if I need help between appointments?
Contact our clinic during business hours. For urgent concerns after hours, see our Crisis Contacts page.
Can I choose my psychiatrist?
Our psychiatrists can prescribe medication when clinically appropriate. All prescribing decisions are made collaboratively with you.
Do you prescribe medication?
Yes, you can request a specific psychiatrist when booking.
Do you offer therapy as well as medication?
Yes, our psychiatrists provide both medication management and various forms of psychological therapy.